Privacy Policy

Wolvara is a brand of FMP Digital Solutions, an establishment licensed by the Abu Dhabi Registration Authority (licence CN-6617899), Abu Dhabi, United Arab Emirates. We build AI employees and AI systems for businesses. This policy covers wolvara.ai, our AI employees on the web, on WhatsApp, on Instagram and on the phone, and the way we handle the information of visitors, clients, and the customers who talk to the AI employees we run.

• Contact details you give us: your name, phone or WhatsApp number, email address and the message you send through our forms or chats.
• Conversations with our AI employees: the messages you send and receive on our website chat, on WhatsApp, on Instagram and on calls, including voice notes and call audio, their transcripts, and anything you share in them, such as a booking request, an order or a question.
• Technical information: your IP address (used for rate limiting and abuse protection), browser and device type, the pages you visit on wolvara.ai, and the campaign tags (UTM) that brought you here.
• For businesses that hire an AI employee from us: the knowledge you give the employee (menus, prices, opening hours, policies) and the contact details you ask it to use.

• To answer you, book you, take your order, or pass your request to the right person in the business you are talking to.
• To let the business you contacted see and follow up on the conversation.
• To run, protect and improve our service: error logs, rate limits, quality checks of answers.
• To contact you about Wolvara's services when you asked us to.

We do not sell personal information. We do not run advertising trackers on wolvara.ai.

Our systems run on trusted service providers who process data on our instructions: Vercel (hosting), Supabase (database), Anthropic (the language model that writes our AI employees' answers), ElevenLabs (speech to text and text to speech for voice notes and calls), Resend (email), Meta (WhatsApp and Instagram message delivery), Twilio and ElevenLabs (phone calls, where enabled) and Telegram (internal notifications to the business). Each of them is bound by its own privacy and security commitments. Data may be stored and processed outside the United Arab Emirates, including in the European Union and the United States.

Our AI employees always say they are AI. They can make mistakes. Anything important (a booking, a price, a promise) is confirmed by the business behind them. You can ask at any time to speak to a human and the conversation is passed on.

Conversations and leads are kept for as long as the business you contacted needs them to serve you, and are deleted on request. Technical logs are kept for a short period for security and are then removed.

We share information only with the business you were talking to (if you talk to an AI employee that we run for a client, that client is the owner of the conversation), with the service providers above, and when the law requires it.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to privacy@wolvara.ai from the email or the WhatsApp number in question and we answer within 30 days.

To delete the information connected to your phone number, email or WhatsApp account:

1. 1.Send the message "delete my data" to the WhatsApp number or AI employee you talked to, or email privacy@wolvara.ai with the number or email you used.
2. 2.We confirm the request, delete the conversations, contact details and any booking records connected to you within 30 days, and tell you when it is done.

If you reached us through Meta (Facebook, Instagram or WhatsApp), you can also remove the connection from your Meta account settings; we delete the data we hold the same way.

wolvara.ai uses only what it needs to work: a language preference and the session of the chat. We use privacy-respecting analytics that do not follow you across other websites. No advertising cookies.

Our services are for businesses and adults. We do not knowingly collect information from children under 18. If you believe a child has shared information with us, write to privacy@wolvara.ai and we delete it.

We update this page when our services change. The date at the top tells you when. Material changes are announced on this page.

Wolvara, a brand of FMP Digital Solutions, Abu Dhabi, United Arab Emirates. privacy@wolvara.ai